Help & support
Getting started, troubleshooting, and contacting Codeinsia.
Getting started
1. Install your printer in Windows and verify it can print from Windows.
2. Open Easy Print Server and share the intended printer.
3. Connect your devices to the same local network.
4. Use AirPrint, the browser portal, or Easy Print Server Connect as appropriate.
5. Check the job status and physical output.
Printer not appearing on a phone
Keep the PC on and the application running. Check Share printer, the same Wi-Fi network, the firewall, and router isolation/multicast settings. Avoid guest networks. Try the portal address or QR code in Connect devices to distinguish discovery problems from submission problems.
Nothing printed or the job failed
Open Print queue and run Diagnostics → Check printing problems. Check power, cables, paper, and the Windows queue. Sent to Windows is not a guarantee that paper printed. Before retrying, cancel old jobs still waiting in Windows to avoid duplicates.
Wrong label size or crop result
Choose a paper size that matches the label and driver. Review the preview, orientation, copies, and driver margins. For thermal printers, configure sensor/gap, media size, and device-specific options in driver preferences when supported. Compatibility differs by model.
Microsoft Store and standalone editions
The Store edition runs its server while the app is active in the tray within your Windows session. Closing the window hides it; choosing Exit stops it. Pre-sign-in service mode is available with the standalone installer. Avoid running two server engines on the same port. Manage Store startup under Windows Settings → Apps → Startup.
Language and in-app guides
Choose Indonesian or English on first launch. Change it under Settings → General → Application language. Help contains 46 step-by-step guides. Release notes are in About.
Contact support
Contact Codeinsia on Instagram @gusnando. Include your app version, Windows version, printer model, document format, and reproduction steps. Do not include access codes, integration keys, or confidential documents. Under Settings → Help, you can send a commented report when available or save local logs. Reports are not submitted automatically.
Purchases and refunds
For Microsoft Store purchases, use your order history and the applicable Microsoft support/refund process. For purchases through another channel, use that channel’s contacts and terms. This page does not promise an additional refund policy.